Shipping and Handling

 

Shipping: Free international shipping is included. 

Notes on Shipments:

  • All Syrian scarves will ship worldwide from either Canada or Singapore.
  • All of our parcels are registered with a tracking number to provide you with a peace of mind.
  • Please ensure that the shipping address provided is correct. We are unable to redirect parcels once they have been dispatched.
  • All orders are sent via registered postage and thus require a recipient to sign for their package. In the event that parcels are returned to us, you would be asked to pay an additional flat-rate processing and delivery fee of US$15.00 for redelivery, or be provided a refund sans the charges incurred for your delivery.

 

Returns: You are welcome to exchange items within 7 days from the day you received the parcel. However, you would be liable for any additional delivery charges incurred in the delivery back to Threads Of Syria.

Notes on Returns:

  • We have worked closely with the Syrian women artisans to help them maintain a high standard of their craftsmanship.

  • Note that the handmade nature of each item means that each item may differ slightly from the image shown online. No two items are exactly identical; each purchase is truly unique. As such, small discrepancies in representation is not considered a defect. 

  • In the unfortunate scenario that you have received a defective or incorrect item, please contact us at fox@artisanandfox.com or contact us here within 14 days from the day you received the parcel.